Support

Need help with a product or an order? Please check our FAQ below or click on the Help widget on the bottom right of the screen.

If you didn't find what you are looking for, you can also email our Support Team. We are here to help!

support@northcoastnaturals.com

Hours: 9 am - 5 pm PST (Mon - Fri)

Phone: 1-844-468-8268


FAQ

SALES

Within minutes of submitting your order, our warehouse is picking and packing your items during regular business hours. After we have started picking the order, we are unable to make any edits or cancel your order.

If we have not started the picking process, contact our Customer Service department so we can cancel the order and refund your payment. If your order has already shipped and we are unable to cancel it, after it arrives, you can return at your cost the unopened product for a full refund less a 15% re-stocking fee. Unfortunately, we cannot refund the shipping fee if there was any.

Once your package ships, we will send you an email with a link to track your order. If you do not receive your tracking info within 3 BUSINESS days of placing your order, please email support@northcoastnaturals.com.

There may be a few reasons why your order doesn’t go through:
1. The billing address does not match the credit card's billing address. Please check to ensure that they match.
2. The credit card may have been maxed out.
3. The credit card has been flagged for security reasons. Please check with your bank to lift the security warning.
4. Some customers credit cards are not accepted by our credit card payment processor. In this case, please check-out with your Paypal account. If you don’t already have a Paypal account, you can check out as a guest.

Returns are only accepted if the products were purchased through our website. We are unable to process returns/refunds/exchanges for third-party retailer purchases. Please contact the store where you bought the product and check their return policy.

Unfortunately this is not possible through our website.

Any issues with delivery will be resolved by the assigned courier service. In some cases a package may be delivered to a neighbour or nearby address. If issues are not resolved please contact support@northcoastnaturals.com stating your order number.

SHIPPING

North Coast Naturals USA ships to USA only. We do NOT ship to Hawaii, Alaska or Puerto Rico. We do not ship to APO/FPO addresses. Orders with PO BOX are not eligible for expedited shipping methods.

Typical delivery time is 2 to 7 business days Monday to Friday. PLEASE NOTE that signatures are not required for deliveries; therefore, if there is no one to accept the delivery at the shipping address you provided, it will be left at the door. We are not responsible for missing, lost, or stolen packages. Please track your package, note the delivery date, and be present at your shipping address to accept your package. Extra freight charges will be incurred if your order is undeliverable and returned to our warehouse.

You are responsible for providing us the proper shipping address. Shipment re-routing is prohibited, and such shipments will be returned to our warehouse. You will be credited the amount for the goods, minus the actual freight charge incurred.

Sorry, we do not ship internationally.

RETURNS & EXCHANGE

To receive a replacement, please email us immediately with a picture of the damaged apparel/gear within 24 hours of order receipt to support@northcoastnaturals.com and let us know your name, order number, telephone number, and the item that was damaged. We will then ship a replacement for the damaged item(s) immediately if your claim is approved.

Not a problem! Simply email us immediately with a picture of the incorrect product within 24 hours of order receipt to support@northcoastnaturals.com and let us know your name, order number, telephone number, and the item that was received with the size and color.

If your clothing item(s) does not fit correctly (hats and sale items are final sale), we will gladly accept the return for a different size (if still available on our website). The item must be returned at your expense within 7 to 10 business days in original condition, unworn/unused with original tags, and labels. You will need to re-order the proper size/shirt through the North Coast Naturals website. To return the clothing, please contact our Customer Support team at support@northcoastnaturals.com.

If you are receiving a refund from us for any reason, it will be processed once the merchandise has been received at our warehouse in original condition, unworn/unused with original tags and labels, and in re-sellable condition within 30 business days. The credit may take up to five business days before the refund is reflected upon your account statement. The amount will be refunded back to the account used in the original purchase.

Please contact our Customer Support team at support@northcoastnaturals.com . We'll need your name, order number, telephone number, and the reason for return.

No, sorry.

Any exchanges must be processed in the country where the item was purchased.

Please contact our Customer Support team at support@northcoastnaturals.com. We'll need your name, order number, telephone number, and the reason for exchange.

Please contact our Customer Support team at support@northcoastnaturals.com.

You can expect a refund within 30 days of us receiving the returned order. Please Note: We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement.

FINANCE

Visa, MC, Amex, Discover, JCB, Diners club, Shop Pay, Apple Pay, Google Pay, and PayPal.

Your order will be charged to your card as soon as you place it.

USD dollars.

SPONSORSHIP / AMBASSADORS

We don't have a sponsorship/ambassador program yet but please keep an eye on our social media/website for updates.

PRODUCT

Unfortunately we don’t send out free samples simply due to the large volume of daily requests that we receive. Please reach to one of the retailers that offer our products to try them out.

It is not advisable to consume food products that are past their best before date.

Please contact support@northcoastnaturals.com with your order number, further details and any images you can provide.

Yes, our company adheres to the Good Manufacturing Practices (GMP)- which are recommendations from regulatory bodies to ensure that the products are compliant with quality, health and safety standards. For instance, all our staff wear protective gear to protect the products from extraneous matter. We ensure all ingredients and in-process products are stored in closed bags and containers and rotated on the ""First In First Out"" basis among other measures that are in place.

Most of North Coast Naturals products does not contain lactose. However, our facility does carefully handle lactose in the form of whey and casein to produce other products. Unlike gluten, where anything above 20 ppm can be problematic, the same doesn’t hold true for lactose. Based on the evidence available someone that is very lactose intolerant can still consume up to 1 gram per day. Most individuals with mild lactose intolerance can have up to 12g a day (equal to approx. 1 cup of milk). With this in mind, our vegan proteins would be fine to consumers even if someone had significant lactose intolerance. In regards to the Imunno Whey, if your stomach can handle 1/20th to 1/10th of a glass of milk, then your stomach can likely tolerate a scoop of a typical whey protein isolate (that small amount of milk, and a scoop of whey isolate, both contain about the same small amount of lactose). No whey protein isolate is absolutely 100.0% lactose free, but many people who are lactose intolerant to a glass of milk for example, can handle whey isolate.

Our products are carefully labeled with each ingredient that is part of the formula. If the label does not list soy as an ingredient, then there is no soy in the formula.

North Coast Naturals products do not contain casein.

The only fish product we handle is a marine derived collagen powder.

All our enzymes do not contain animal derived-ingredients and are from plant-based sources.

The vast majority of our products are made from raw whole-foods and non-GMO options, many of which are organic. Currently we are not organic certified but we are looking to obtain the certification soon.

Some of our products can be benefitial for pregnant women. Our Ultimate Daily Cleanse is a good example. It is a natural fiber blend that promotes daily regularity (a common challenge for pregnant women) and therefore safe for consumption. Plant or whey proteins are also example of products that are safe and benefitial to support the new proteins needs.

Some of other products such as Daily Greens and MCT Oil are not encouraged. Daily Greens has superfruits & super potent veggies without herbal extracts which makes this product acceptable for pregnant women. However, keep in mind that at the first trimester of the pregnancy the fetus is very vulnerable to substances. Somes tudies also suggest that consuming MCT oil can affect birth weight and milk composition unfavourably. Babies may not put on as much weight and their milk essential fatty acids composition is altered.

That being said, supplements can only be taken during pregnancy if recommended by a healthcare practitioner. Please play safe and talk to your doctor to evaluate your specific case before consuming any product.

Typically, products that are "foods" such as most protein shake mixes, and that are not sold as a "Dietary Supplement" are GRAS (generally recognized as safe) for use as food products. Items though that are sold as "Dietary Supplements" and NOT as foods, are largely for adult use only. Check the label of the product you have questions about, as each product is unique.

A process called fractionation is used to extract the C8 and C10s from the coconut oil.

Our BCAA is 100% plant-based derived from fermented root vegetables.

At times for some people, yes. A good MCT Oil is a pure source of the C8 and C10 fats, whereas normal coconut oil is only about 16% C8 and C10 fats (the medium chain fats). For many first-time users of MCT oil, it is the first time the stomach has taken on such a pure source of these MCTs and as such, it can take a while for some people’s stomach to get used to MCT oil. To assess individual tolerance, start with 1/3 serving (1 teaspoon/5ml) with food. Then escalate the usage to a point where you are comfortable.

Not everybody’s stomach can tolerate every food, and MCT Oil is no different. Some people may experience gastrointestinal upset. That can range from just a small discomfort, or all the way to difficult bowel movements for some first-time users. In general: start small (eg: 5 ml) of MCT oil; use with food. Incidentally, that is also how we use it in some of our protein powders – at a low usage level per scoop - and none of those consumers of those powders, have reported any MCT oil discomfort.

Many of the ingredients we use are Halal, but we have not undertaken to have our facility be certified Halal yet.

Please rest assured that the limits for heavy metals are closely monitored and controlled in our facility according to the Health Canada NHP (Natural Health Product) limits for heavy metals, as well as other government agencies in other countries (eg: Germany). We have an internal limit that no ingredient is accepted that contains >10ppm of total heavy metals (mercury, lead, cadmium and arsenic). In addition, our Quality Assurance department regularly tests ingredients and finished products to verify that we meet our internal limits (<10ppm).

No, we don't carry or use any pork-based products in our facility.

A ketogenic diet is defined as high fat, moderate protein and very low carb. To go into ketosis you need to limit your carbs to a between 25 - 50 g of NET carbs per day . Not everyone can get into ketosis having 50g of carbs a day so some experts suggest keeping carbs to no more than 25-30g/day. That being said, every single North Coast Naturals product is keto-friendly =). Please check it out:

Ultimate Daily Greens
- 4g total carbs – 1g fiber = 3g net carbs
- The 2g of protein also balances blood sugar

Ultimate Daily Cleanse
- Although it has 16g of carbs 14 of them are fiber. Fiber isn’t absorbed nor does it spike blood sugar. To the contrary, it stabilizes blood sugar (soluble fiber in particular) and delays gastric emptying both of which are good for those on a ketogenic diet. The 6.5 grams of essential fats + 1.5 g of monunsaturates are also an added plus for a diet that should be high in fat.
-16g total carbs – 14g fiber = 2g net carbs

BCAA/Glutamine
- Amino acids are free of carbs unless they’re sweetened with sugar, which ours are not. Our BCAA and Glutamine are sweetened with debittered stevia, a natural ingredient that does not impact the blood sugar levels.

Hemp Seed Hearts
- 3g total carbs – 2g fiber = 1g net carbs
- The 10g of protein also balances blood sugar
- 13g of total fat (10g are EFAs) also very desirable on keto diet

Iso Protein-100
- 2g total carbs – 1g fiber = 1 g net carbs (the unflavoured doesn’t have 1g of carbs like the chocolate and vanilla so it has net carb value of 2g)

Brown Rice Protein
- 1 g total carbs – 0.5 g fiber = 0.5g net carbs

Vege Pro-7
- 6g total carbs – 4g fiber = 2g net carbs Chocolate
- 5g total carbs – 3g fiber = 2g net carbs Vanilla

Pumpkin protein
- 2.5g total carbs – 2.5g fiber = 0 g net carbs!
- Pumpkin seeds have been shown to reduce blood sugar largely as a result of the high magnesium content

Hemp Protein
- 8g total carbs – 8g fiber = 0g net carbs
- 3g of total fat is desirable on keto diet

No. Whey filtration is a physical process – not a chemical one – and is regarded as a no-added-heat process. The heat during filtration would be well below that required to denature the protein in whey.

We have over 500 ingredients in our facility which come from over 20 countries. To ensure food safety, we do not just rely on trusting one country over another. We rely on Quality Control safety tests. The main test is to verify the product is safe for human consumption, which involves testing for mold, yeast, salmonella, e-coli and bacteria. Next our specification involves testing for heavy metals (eg: lead, mercury, cadmium). These two sets of tests validate food safety regardless of where an ingredient comes from. We also go an extra step further for dairy ingredients like whey protein. We are one of the few dietary supplement facilities in the world that performs additional tests on whey protein for the pathogenic bacteria, listeria, a particularly nasty bacteria. This is all part of our export food safety process. Our products can also undergo other tests as well (eg: Informed Choice drug test; Ingredient Identity; Ingredient Potency; True Bound Protein, and more).

The majority of our products do not contain gluten in the formulation however our facility handles cookies in the making of some other protein powders. Consumers with celiac disease want 0 gluten therefore our labels do not mention that the products are gluten-free. If you have a mild intolerance to gluten, however, our products should be fine to use. Please consult with a healthcare practitioner to evaluate your specific restrictions.

Canada: No and we do not have any nuts in our facility.

USA: The US FDA considers coconut to be a "tree nut". But the only coconut ingredient in our facility is MCT oil from coconuts. Being that MCT oil typically has zero protein (protein is the allergenic portion), the FDA's further position is then that the oil would not generally be considered as being a source of tree nut allergen - so in essence, the MCT oil in any of our products, would not generally be considered an allergen. If you have any concerns, always consult with your doctor before using any supplement.